通过CRM系统分析、本公司需求分析及考察CRM的一般系统与实际业务流程关系，确定本公司CRM系统设计定位于基于部门应用、运营与分析并重。并在此系统设计目标定位下，确定系统流程，设计功能模块，并努力面向部门协作与数据挖掘。-Through the CRM system analysis, needs analysis the Company and the inspection of the general system CRM business processes and the actual relationship between the CRM system to determine the design of the Company located in sector-based applications, both operations and analysis. And targeting this system under design, the system processes, the design of function modules, and the efforts for collaboration and data mining sectors.